Refund policy

Return and Refund Policy

Thank you for shopping at MalviShop.

Please read our policy regarding returns and refunds carefully:

1. Final Sale / Non-Returnable Items

Due to the nature of our products, all sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or custom orders, except under specific circumstances outlined below.

2. Exceptions (Damaged or Defective Items)

We want you to be completely satisfied with your purchase. The only exception to our non-returnable policy is if your item arrives damaged, defective, or if you received the wrong item.

3. How to Request a Return or Refund

If your order arrives damaged or there is an issue with your item, please contact us immediately so we can evaluate the situation and make it right.

• Contact Email: malviopenstore@gmail.com

• Timeframe: Please reach out within 3 days of receiving your package.

• What to include: In your email, please provide your full name, order number, and clear photographs of the damaged item and its packaging.

Once we review your request, we will notify you of the approval or rejection of your refund or replacement. Approved refunds will be processed automatically to your original payment method.